These terms are an agreement between [not set] ("we", "us") and the business that creates a Wabzen workspace ("you"). By creating a workspace or using the service, you accept them on behalf of your business.
1. The service
Wabzen is software that connects to your own WhatsApp Business account through Meta's WhatsApp Business Platform (Cloud API) and gives you an inbox, message templates, campaigns, contacts and a developer API. Your WhatsApp Business account and phone numbers remain yours; you keep full access to them in Meta's WhatsApp Manager.
2. Meta's terms and charges
- Your use of WhatsApp is also governed by Meta's WhatsApp Business Terms of Service, WhatsApp Business Messaging Policy and Commerce Policy. You must follow them.
- Meta charges for messages directly. You add a payment method in WhatsApp Manager and Meta bills you for template messages (and other paid messages) at its current rates. Cost estimates shown in Wabzen are for guidance only; Meta's invoice is final.
- Meta decides your messaging limits, quality rating, template approvals and account status. We are not responsible for Meta's decisions, pricing or outages.
3. Your account
Keep your sign-in details safe and turn on two-factor sign-in. You are responsible for everything done through your workspace, including by team members you invite and through your API keys. Tell us at once at [not set] if you suspect misuse.
4. Your responsibilities
- Message only people who have agreed to hear from you on WhatsApp, record that consent, and honour opt-out requests promptly.
- Do not send spam, illegal, misleading, harassing or harmful content, or anything that infringes others' rights.
- Do not try to break, overload, reverse-engineer or get around the limits of the service, or access other workspaces' data.
- Comply with applicable law, including India's Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and telecom and consumer protection rules.
- For the personal data of your customers that you process through Wabzen, you are responsible for having a lawful basis and giving any required notices; we process it on your behalf as described in our Privacy Policy.
5. Plans, payment and cancellation
- Subscription plans are billed in advance, monthly or yearly, in Indian rupees, plus GST, through our payment gateways. Where you choose automatic renewal, the plan renews until you cancel; otherwise you pay each period from the reminder we send.
- You can cancel at any time in Billing. Your plan stays active until the end of the paid period. Refunds follow our Refund & Cancellation Policy.
- If a renewal is not paid, the workspace moves to the basic limits.
- We may change prices with at least 30 days' notice by email; the new price applies from your next billing period.
6. Suspension and termination
We may suspend or close a workspace that breaks these terms or Meta's policies, puts the service or others at risk, or does not pay - with notice where reasonable. You may stop using the service at any time and ask us to delete your workspace (Settings → Workspace). After deletion your data is removed as described in the Privacy Policy.
7. Your data
You own the data you put into Wabzen. You give us permission to host and process it only to provide and support the service. You can export contacts and campaign results at any time while your workspace is active.
8. Availability and changes
We work to keep the service available and secure but do not guarantee it will be uninterrupted or error-free, and it depends on Meta's platform. We may improve or change features; if we remove a major feature you pay for, we will tell you in advance.
9. Intellectual property
The Wabzen software, design and brand belong to [not set]. These terms give you a limited, non-transferable right to use the service during your subscription.
10. Liability
To the extent the law allows, the service is provided "as is", and we are not liable for indirect or consequential losses, lost profits or data, or for Meta's actions. Our total liability for any claim is limited to the fees you paid us in the three months before the claim arose. You will compensate us for losses caused by your breach of these terms or of Meta's policies, or by content you send.
11. Law and disputes
These terms are governed by the laws of India. Courts at [not set] have exclusive jurisdiction. Before going to court, please write to us so we can try to resolve the matter.
12. Changes to these terms
We may update these terms. We will post the new version here and email workspace owners about significant changes at least 15 days before they apply. Continuing to use the service after that means you accept them.
13. Contact
[not set], [not set]. Email: [not set]. Phone: [not set].