This policy explains cancellations and refunds for Wabzen subscription plans sold by [not set].
1. Cancelling a plan
- You can cancel at any time from Billing in your dashboard, or by writing to [not set].
- Your plan stays active until the end of the period you have paid for. After that you are not charged again and the workspace moves to the basic limits.
- Automatic renewals stop as soon as you cancel. You can also cancel an automatic payment mandate in your bank or UPI app.
2. Refunds
- Fees for a period that has started are not refundable, including when you cancel part-way through it.
- If you were charged twice for the same period, or charged after you cancelled, we refund the extra payment in full.
- If the service was unavailable for a long time because of a fault on our side, write to us and we will credit or refund a fair share.
- Where the law gives you a right to a refund, we follow the law.
3. Meta's charges are not ours
WhatsApp message charges are billed by Meta directly to the payment method you added in WhatsApp Manager. We do not collect them and cannot refund them; contact Meta for questions about its invoices.
4. How refunds are paid
Approved refunds go back to the original payment method through the same payment gateway within 5-7 working days of approval (your bank may take longer to show it). GST is refunded with the amount it was charged on, and a credit note is issued.
5. Contact
Write to [not set] with your workspace name and the payment reference. We reply within 2 working days.